0
Your Cart
0
Your Cart

Frequently Asked Questions

GENERAL

At all times it is necessary to login with the correct information. This concerns a personal username with a password. If these two do not match it is impossible to login.

There is a possibility that items are restocked after some time has passed. It is therefore advisable to keep a close eye on both our online store and our social media accounts.

ORDERS

Articles can be ordered by selecting the items concerned and to add these to the shopping cart. It is important to clearly indicate the right colour and the right size. An overview of your orders can be obtained by opening the shopping cart. The order can be confirmed both with and without (customer) registration if all data are filled in correctly. As soon as the order is finalised, an email will be sent regarding the confirmation of the order.

It is definitely possible to place an order by means of a one-time registration. However, it is strongly recommended to create an account prior to placing an order. This simplifies the course of ordering in the future.

Once your order has been placed, it’s not possible to alter or cancel it.

As soon as an order is definitely confirmed and also has been paid, an order confirmation will be sent by email. The order confirmation is an overview of the order as known in the system and will be sent within 24 hours. Should this not be the case, an email must be sent to: info@isabellathebrand.com

DISCOUNTS

Once your order has been placed without adding the discount, it is unfortunately no longer possible to receive a discount for this order.

If your discount code is not working. Please make sure you have checked the following questions.

1. Is the discount code still valid?
2. Is the discount code that I’m using valid on the items in your shopping cart?
3. Did you enter the discount code grammatically correct?
4. Have you entered the discount code in the right place? There are two possibilities in the shopping cart:

• Discount code: this is where you enter your discount code.
• Gift Cards: this is where you enter your Gift Card code.

PAYMENT

All orders can be completed on the basis of several payment methods:

• iDeal
• MasterCard/Visa
• PayPal

DELIVERY

This depends on the country you’re ordering from, most orders will be delivered within 24 to 48 hours (excluding Sundays and festive days) For more information regarding the country of shipment and timeframe please visit our ”Ordering” page.

Orders above € 100,- will be delivered free of charge. For more information regarding the cost to your country of shipment please visit our ”Ordering” page.

Packages are delivered by either Post NL, DHL and GLS.

All orders are delivered by either Post NL, DHL and GLS. Small orders will be delivered through so-called ‘letterbox mail’ and larger orders (or large articles) will be delivered by means of the package service. For the package service someone has to be at home in order to receive the package. When no one is home to receive the package, the package will be delivered to the neighbours or a ‘not at home’ message will be left behind by the package service. A ‘not at home’ message can be used to indicate when the package can be delivered again.

The moment a placed order is actually sent, an email will be automatically sent stating a track and trace code. By means of this code it is possible to track the status of the order concerned through the website of our logistic partners.

EXCHANGE & RETURNS

Here at ”Isabella” – Manon Isabella, we do whatever we can to prevent returns as much as possible. We recommend you to make use of the following tools:

Video and photos
Product text – Bullet Points – Additional product information

If purchases do not meet the expectations, it is possible to return articles within 14 days.The returned articles must be unworn, undamaged and with the labels attached.

Articles can be returned within 14 days after receipt of the order. When it is not possible to send the articles back within the period of time mentioned above, the return shipment can be reported through: info@isabellathebrand.com

The legal warranty rules and terms apply to all articles. The legal warranty means that a product must do what can be reasonably expected of it. ”Isabella” – Manon Isabella is not responsible for damage to articles that has arisen during the return shipment. It is strongly recommended to send the article back in the original packaging in order to avoid damage to the articles.

The most efficient way to exchange an article is to return the item concerned and to then order the right size and colour again through our website.

As soon as we receive your return shipment, it will be treated and processed no later than ten business days.

As soon as the returned articles have been received, ”Isabella” – Manon Isabella will send an automatic email including a confirmation of receipt. The articles will be carefully checked for the status they must meet before refunding takes place. Then the return shipment will be systematically processed as soon as possible, resulting in a refund of the purchase amount within ten business days into the account concerned.

No, articles that are ordered through the official ”Isabella” – Manon Isabella online store can only be returned to the international mail address. The ”Isabella” – Manon Isabella retail outlets will not accept these items. Also, articles bought in a store may only be returned to these outlets. Purchases made in one of the outlets can systematically not be processed at the head office of ”Isabella” – Manon Isabella